10. Warranty and service

Warranty

We take pride in the craftsmanship and quality of our timepieces, and we are committed to providing you with a reliable and enjoyable ownership experience. To ensure your confidence in our product, we offer the following warranty coverage:

  1. Warranty Duration: Our mechanical watches are backed by a limited warranty that covers manufacturing defects and faults in materials or workmanship. The duration of our warranty is two years from the date of purchase.

  2. Covered Components: The warranty covers the watch movement, including its main components, such as the balance wheel, escapement, mainspring, and other internal mechanisms. It also includes the case, crystal, dial, hands, crown, bracelet, and other external watch parts that were supplied by Modul in relation to this purchase. However, please note that the warranty does not cover normal wear and tear, damage caused by accidents, misuse, or unauthorized modifications.

  3. Warranty Services: If your watch experiences any defects covered under the warranty, we will repair or, at our discretion, replace the watch or the defective parts. The warranty services will be provided by authorized service centers or our qualified watchmakers. It is important to note that the warranty does not cover transportation costs to and from the service centers.

  4. Warranty Exclusions: The warranty does not cover damage caused by improper handling, negligence, or failure to follow the provided instructions for care and maintenance. It also does not cover damage resulting from exposure to water beyond the indicated water resistance rating or damage caused by unauthorized repairs or modifications.

  5. Warranty Activation: To activate the warranty, it is necessary to complete the warranty request process by sending us the required information requested by us via our website or e-mail. Proof of purchase, such as a sales receipt or invoice, will be required to validate the warranty coverage.

  6. Limitations and Disclaimers: Our warranty is valid only for the original purchaser and is not transferable. The warranty does not cover any incidental or consequential damages, loss of time, or loss of use. Additionally, any repairs or alterations performed by unauthorized parties will void the warranty.

At Modul, we are committed to delivering exceptional quality and customer satisfaction. Our warranty is designed to give you peace of mind and protect your investment in our mechanical watch. Should you encounter any issues or have any questions regarding the warranty, our customer service team is available to assist you.

Thank you for choosing a Modul, and we wish you many years of enjoyment with your timepiece.

Service

Regular servicing of your Modul is essential to maintain its optimal performance and longevity. Over time, the delicate components can experience wear, and proper maintenance ensures accurate timekeeping and the smooth operation of its intricate mechanisms. Here are the key points regarding the service of your Modul mechanical watch:

  1. Recommended Service Interval: For a watch worn daily we recommend service every 7-10 years. Regular servicing allows for the inspection, cleaning, lubrication, and adjustment of the movement, ensuring its proper functioning. If you wear your watch only on occasion we recommend service every 15-20 years or when you start to notice deviation in the timekeeping.

  2. Professional Watchmaker: When it comes to servicing your Modul, it is crucial to entrust the task to a qualified and experienced watchmaker. Authorized service centers or certified watchmakers with expertise in Seiko mechanical movements are equipped with the necessary tools, knowledge, and genuine replacement parts to perform reliable servicing.

  3. Comprehensive Inspection: During a watch service, the watchmaker will conduct a comprehensive inspection of the movement, case, crystal, crown, and other components. They will assess the overall condition, identify any issues, and recommend the appropriate repairs or adjustments. This thorough examination helps address potential problems early on and prevents further damage.

  4. Cleaning and Lubrication: A vital aspect of watch servicing involves cleaning and lubricating the intricate mechanical parts. The watchmaker will disassemble the movement, clean each component using specialized solutions, and carefully lubricate the essential points to reduce friction and ensure smooth operation. This meticulous process helps maintain accurate timekeeping and prolongs the life of the watch.

  5. Timing Adjustment and Regulation: Timekeeping accuracy is crucial for a mechanical watch. During servicing, the watchmaker will assess the watch's timing performance, adjust the balance wheel, and regulate the movement to achieve optimal accuracy within acceptable tolerances. This meticulous calibration ensures that your watch keeps time as accurately as possible.

  6. Water Resistance Testing: If your watch is water-resistant, it will undergo water resistance testing as part of the service. This involves subjecting the watch to specific pressure conditions to ensure its ability to withstand water ingress. If necessary, the watchmaker will replace worn gaskets or perform any required adjustments to maintain its water-resistant properties.

  7. Documentation and Warranty: After servicing your mechanical watch, the watchmaker should provide you with detailed documentation, including a service record, description of the work performed, and any warranties associated with the service. Retaining these records is important for future reference and can help in maintaining the watch's value and authenticity.

By following the recommended service intervals and entrusting your mechanical watch to qualified professionals, you ensure its proper care and maintenance. Regular servicing not only keeps your Modul in optimal condition but also preserves its value and allows you to enjoy its precision and beauty for years to come.